Returns & Exchanges
At UK Beauty Team, customer satisfaction is very important to us. While we take great care to ensure your order arrives in perfect condition, due to the nature of our products, we have specific policies in place for returns and refunds. Please read the following carefully before making a purchase.
1. No Refunds on Incorrect Purchases
Please ensure that you carefully review product names, descriptions, and sizes before completing your order.
We do not offer refunds or accept returns for items mistakenly ordered due to customer error. It is the customer’s responsibility to select the correct items before checkout.
2. Damaged Products
We package all orders securely to prevent damage during transit. However, if your product arrives damaged, we will gladly offer a replacement or refund subject to the following conditions:
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Proof of Damage: You must provide clear photographic evidence of the damage (both the product and packaging) within 3 days of receiving your order.
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Notification: Email us at info@ukbeautyteam.com with your order number, a description of the damage, and the required proof.
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Resolution: After reviewing your claim, we will arrange for either a replacement or a full refund, depending on availability. If a replacement is unavailable, we will issue a refund to your original payment method.
3. Incorrect Shipping Address
Please double-check your shipping information before placing your order. If an incorrect address is provided and the package is returned to us:
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Reshipping: You will be responsible for the cost of resending the item to the correct address. This must be paid before the item is dispatched again.
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Refunds: Refunds will not be issued for orders that cannot be delivered due to customer-provided address errors.
4. Return Process
Returns are only accepted in specific cases (e.g., damaged items). If your return is approved:
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Contact Us: Email info@ukbeautyteam.com within 3 days of receiving your order, detailing the issue and including all necessary evidence.
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Authorization: You will receive return instructions from our team. Do not send items back without prior approval—unauthorized returns will not be accepted.
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Condition: Returned products must be in original packaging, unused, and unopened. Items returned in used or altered condition will be rejected.
5. Refund Process
If a refund is approved:
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Processing Time: Refunds will be issued within 7 business days of receiving the returned item or verifying the damage.
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Payment Method: Refunds will be made to your original method of payment. Please note that your bank or payment provider may require additional time to reflect the refund.
6. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable:
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Opened or used beauty products
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Products marked as “Final Sale”
7. Changes to This Policy
UK Beauty Team reserves the right to update or revise this Returns and Refund Policy at any time. Updates will be posted on this page with an effective date. Continued use of our website after changes are made constitutes acceptance of the new policy.
8. Contact Us
If you have questions or need help regarding this policy, feel free to reach out:
Email: info@ukbeautyteam.com
Phone: +44 7714 348018
Thank you for shopping with UK Beauty Team. Your satisfaction is our priority, and we are always here to help.